Privacy Policy

1. Introduction

Chainxpakpro ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services (together, "you"). This Privacy Policy describes the categories of information we may collect, how that information is used, the circumstances in which it may be shared, and the choices available to you regarding your information.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, you should not use our website or services.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

• Contact information — such as your name, email address, and phone number, when you submit an enquiry, request a briefing, or otherwise contact us.
• Account and usage information — such as login credentials, preferences, and records of how you interact with our platform or services.
• Technical information — such as IP address, browser type, device identifiers, and log data collected automatically when you visit our website.
• Communications — records of correspondence between you and Chainxpakpro, including support requests and feedback.
• Cookie and tracking data — information collected via cookies and similar technologies, described further in Section 6 below.

We do not knowingly collect sensitive personal information unless it is voluntarily provided and necessary for a specific purpose disclosed to you at the time of collection.

3. How We Use Information

Information collected may be used by Chainxpakpro for purposes including:

• Operating, maintaining, and improving our website and services;
• Responding to enquiries, support requests, and briefing requests;
• Communicating updates, notices, and administrative information;
• Monitoring usage patterns to strengthen security and reliability;
• Complying with applicable legal and regulatory obligations.

We do not sell personal information to third parties.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, Chainxpakpro relies on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided such interests are not outweighed by your rights and freedoms.

5. Sharing of Information

We may share information in limited circumstances, including:

• Service providers — third parties who assist with hosting, infrastructure, analytics, or communications on our behalf, subject to confidentiality obligations.
• Legal and regulatory disclosures — where required by law, regulation, or valid legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We require any third party with whom information is shared to implement reasonable safeguards consistent with this Privacy Policy.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to support core functionality, remember preferences, and analyse aggregate usage patterns. You can control cookie preferences through your browser settings; disabling cookies may affect the availability of certain features. This policy does not itself constitute a cookie consent mechanism, and any such mechanism should be implemented separately as required by applicable law.

7. Data Security

Chainxpakpro applies administrative, technical, and organisational measures designed to protect information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or from our website.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the information and the purpose of processing.

9. International Transfers

Information may be processed or stored in locations outside your country of residence. Where this occurs, Chainxpakpro seeks to ensure that appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights

Depending on applicable law, you may have rights in relation to your personal information, including the right to request access, correction, deletion, or restriction of processing, and the right to object to certain processing activities or request portability of your data. To exercise any such rights, please contact us using the details provided in Section 13 below. We may need to verify your identity before responding to a request.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via the details provided on our Contact page, or write to us at our registered address: 26 Bargate Street, Southampton, SO14 7DG, UK.